ETS-Lindgren Expands Customer Care and Services to Boost Research Labs Support
ETS-Lindgren announced the expansion of its Customer Care and Services Department to enhance product support throughout its global offices. The expansion boosts the services offered by the company’s in-house A2LA-Accredicated Calibration Lab (Lab Certification1207.01) and NVLAP-Accredited Acoustic Research Lab (Lab Code 100286-0) as well as the ETS-Lindgren Solutions customer support provided for the Acoustic, Automotive, EMC Test, Government, Healthcare, Information Technology, Utilities, and Wireless industries.
The ETS-Lindgren “Help Desk” aligns with the Services Department to facilitate a direct line of communication between senior management and customers to expedite assistance requests. “As our company has grown over the years to more than 50,000 RF Shielded Enclosure installations worldwide, we’ve recognized the importance of also growing our Customer Care and Services capabilities in lockstep with our customers’ needs,” said Mr. Roger Hatch, Vice-President, Solutions with ETS-Lindgren. “I’m very proud of our team for leading the way in Customer Care and Services. Their combined experience earned over many years at ETS-Lindgren is significant in providing the highest level of service to our valued customers.”
Mr. Leon Enriquez, Director, Services with ETS-Lindgren, oversees the Services Department, which supports RF Shielded Enclosures and components provided for the many industries noted above. Mr. Enriquez is also responsible for the services offered by Calibration, Wireless, and EMC Labs, as well as the Help Desk. Dr. Douglas Winker, Product Line Manager, Acoustics with ETS-Lindgren, oversees the services offered by the Acoustic Research Lab.
“Douglas and I have more than 35 years of combined experience with ETS-Lindgren in providing customer service in support of our chambers, components, calibration, and test time in our Wireless and Acoustic chambers,” said Mr. Enriquez. “Whether in the field on-site at a customer location or here in our labs, ETS-Lindgren is committed to exceeding our customer’s expectations for product support and service,” added Dr. Winker.
ETS-Lindgren’s Services Department administers extensive customer support. Maintenance and Repair programs are designed to protect your RF Shielding investment and minimize downtime in your lab. Calibration Services Plus!™ delivers optimal convenience, as ETS-Lindgren handles the scheduling and logistics involved with calibrating your antennas, probes, LISNs, current clamps, couplers, and attenuators. Whether you need in-house acoustical or wireless testing or an on-site visit by our experts to perform field testing, ETS-Lindgren's Testing Services provide access to our world-class expertise, ensuring your test and measurement equipment is operating at peak performance.
With ETS-Lindgren’s Consulting Services, the in-house professionals' design integrated systems for Automotive, EMC, and Wireless applications; design and manufacture custom components; perform site surveys (including EMI, vibration, and acoustic); and oversee project management. ETS-Lindgren also provides an assortment of design and site planning services, including magnetic and RF Shielding design, acoustic design, and Building Information Modeling – using ETS-Lindgren’s in-house certified BIM experts. The Relocation and Refurbishment Services can help you move, upgrade, or refurbish your existing chambers.
“Our extensive services not only save our customers’ time but money as well. We appreciate that customers make a considerable investment in ETS-Lindgren’s products. Our goal with our Customer Care and Services Department is to ensure our customers increase the return on their investment. Talk to our experts about how we can assist you in achieving your goals. We’re available to help you mitigate risk, maximize ROI, and maintain uptime,” stated Mr. Hatch.
Click here to learn more about ETS Lindgren's Calibration Services.
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